This is too old to be useful, and another browser such as Google Chrome or Mozilla FireFox is required for regular browsing. As the customer was using Windows Vista, this was unlikely to cause a problem since the latest version of Internet Explorer that runs on Vista is 9.0.
Honestly, could this error be any more helpful?įortunately, the solution was simple - uninstall Adobe Flash Player for Internet Explorer (ActiveX). The following error 'message' kept appearing, followed by a completely white square that could only be closed using Task Manager. Although the removal was straightforward, I could not reinstall the software no matter which way I tried. After some checks, I decided to completely uninstall and reinstall the AOL software. I recently was asked to resolve another problem with AOL Desktop - the 'Main.idx' had disappeared from the AOL profile folder within ProgramData and the program could not start.